VENOXIS / LEGAL
Managed website care
Ongoing hosting and technical care for an agreed Venoxis website.
Service provider and data controller
Özcan Hacımustafaoğlu – Mythra Craft
Seyrani Mah, Bekir Yıldız Blv, Bademaltı Sk, No: 162/A, 38040 Kocasinan/Kayseri, TürkiyeTax office / tax number: Gevher Nesibe / 4540344464
Contact and privacy requests
Use our contact form or write to the postal address above. For privacy requests, identify the request and your relationship with us. We may request proportionate verification through a secure channel; do not send passwords, card details or identity documents through the public form. Let’s talk
Updated: 2026-10-05
Covered service
Care applies only to the site and services identified in the accepted proposal, from its stated start date. The agreement specifies the fee, billing period, hosting resources, maintenance, TLS, backups and included assistance. Mailboxes, domain renewals, paid plugins, major redesigns and new integrations are included only when expressly listed.
Maintenance and customer duties
We perform agreed routine maintenance and security updates, evaluate compatibility and communicate material planned interruptions. Urgent protective action may be taken when necessary. The customer maintains lawful content, protects its account and supplies approvals or access when required. Unauthorized changes or unsupported software can require separately scoped recovery work.
Support and backups
Use the customer workspace for support or the written contact channel in your proposal. Support hours, urgency categories, response targets, backup frequency, retention, location, restoration procedure and recovery objectives are fixed in the proposal rather than assumed from a marketing phrase. A response target is not a guaranteed resolution time. Backups reduce risk but do not guarantee zero loss or instant recovery; recovery arrangements require operational verification.
Renewal, suspension and exit
Recurring care does not authorize automatic card debits on this site. Changes to price or service scope are notified and agreed before a new period applies. Cancellation follows the written agreement and the cancellation policy; disputed debt is addressed before proportionate suspension where practicable. The customer retains agreed domain and deliverable rights. Exit includes the agreed export/handover; customer credentials are never published in the portal.
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